Eureka – Support Page

Welcome to the Team Eureka Apps support page. We're here to help with questions, technical issues, or feedback relating to our apps, including Crack the Code and Ondigo.Crack the Code
1. I watched an ad but didn't receive my reward. What should I do?Sometimes it may take a few seconds for your reward to appear. If it still doesn't show:Check your internet connection.
Close and restart the app.
Try again once you have a stable internet connection.
2. How can I reset my game progress?If the option is available in your version of Crack the Code, open the Settings menu and select the option to reset your game progress.3. Why can't I see ads?This may be caused by:Poor or unavailable internet connectivity.
Limited advertising availability in your region.
Temporary issues with the advertising provider.
4. My game isn't loading. What should I do?Try the following:Make sure you're using the latest version of Crack the Code.
Close and restart the app.
Restart your device.
If the problem continues, reinstall the app.If you reinstall the app, locally stored game data may be removed.Ondigo
1. Ondigo can't find my location. What should I do?Ondigo requires location access for features such as displaying your current position and planning routes.Open your iPhone's Settings → Privacy & Security → Location Services → Ondigo and make sure location access is enabled.2. Why isn't my route appearing?If Ondigo is unable to calculate a route:Check your internet connection.
Make sure Location Services are enabled.
Check that your stops contain valid locations.
Close and reopen Ondigo and try again.Route availability may also depend on Apple Maps and the selected travel mode.3. How do I add a stop to my route?Open Ondigo and use Add Stop to search for a place or destination. Select the place you want to visit and add it to your route.You can add multiple stops and use Ondigo to organise your journey.4. How does route optimisation work?When route optimisation is enabled, Ondigo can organise your stops to help create a more efficient route.You can review your stops and route before starting your journey.5. Why am I not receiving reminders?Make sure notifications are enabled for Ondigo:Settings → Notifications → Ondigo → Allow NotificationsYou should also check that the relevant stop, time or route information has been configured in Ondigo.6. I'm having problems with Ondigo. What should I try?Try the following:Make sure Ondigo is up to date.
Check your internet connection.
Check that Location Services are enabled.
Close and reopen the app.
Restart your iPhone.If the issue continues, contact us using the email address below.Feedback & SuggestionsWe're always interested in improving our apps. If you have an idea, feature request or suggestion for Crack the Code or Ondigo, we'd be happy to hear from you.Contact UsIf you couldn't find the answer you were looking for, please contact us and tell us which app you're using and what problem you're experiencing.Team EurekaEmail: [email protected]